CONTENTS 02 Bank On Women Summit 06 Support the ICBC’s Associate Members! 08 Flourish By Rebeca Romero Rainey, President and CEO, Independent Community Bankers of America 10 From the Top By Derek Williams, ICBA Chairman, President and CEO of Century Bank & Trust 12 Santander US CEO Talks Business Strategy, Industry Challenges By Rob Blackwell, Chief Content Officer, IntraFi, ICBC Associate Member 16 Check Volumes Are Down, But Check Fraud Is Up What’s It Costing Your Bank? By Wendi Klein, Vice President, Marketing & Communications, Alogent, ICBC Associate Member 18 Is Your Bank Ready To Accelerate Payments With the FedNow Service? By Greg Aumann, Senior Product Manager for ACH, CSI, ICBC Associate Member 20 Thank You to Our Convention Sponsors 21 Convention Exhibitors 22 The Value of Customer Profitability Modeling By Matt Helsing, SVP & Northwest Regional Manager for PCBB, ICBC Associate Member 25 ICBC Preferred Providers 26 Securing Your Data Advice From an Award‑Winning Cybersecurity Team By BHG Financial 28 Barbell Structure May Be the Right Regimen By Jim Reber, President and CEO, ICBA Securities, ICBC Preferred Provider 32 ICBC’s 24-ATM Surcharge-Free Network! 33 Using IT Governance To Achieve Your Bank’s Business Goals By Mike Gilmore, Chief Compliance Officer, RESULTS Technology 18 22 28 CONNECT Like us on Facebook ICBColo Connect with us ICBColor Follow us on X ICBColo Give us a call 303.832.2000 INDEPENDENT REPORT | 5
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