Pub2-2021-Issue3

KyTrucking.net 19 cannot keep up with the magnitude of goods that have to be transported. We will probably continue to see worker shortages most of 2022 and possibly part of 2023. How has CoreTrans mitigated the effect of the pandemic and taken care of its customers? We’ve just tried to do more with less. We did a fairly sizable driver pay increase to get drivers into trucks, and we have added one more customer load a week per driver. According to LinkedIn, CoreTrans claims the most efficient and responsive customer service in the industry. That’s a big claim. What has CoreTrans done to make its customer service so excellent? We have a top-notch customer service team and manager. They do a good job with customers. We also have technology in the trucks and on the trailers. The tracking technology allows customers to track their trucks and loads themselves. Would you please tell us about your management team and the current goals? Our management team has over 100 years of experience in the transportation industry. CoreTrans is a family business, so many of our goals reflect that. We want CoreTrans to be a good place to work. We have worked hard to create a positive culture and atmosphere, and we have an open-door policy for employees. CoreTrans is a major employer in Somerset, Kentucky. What makes Somerset special? It’s a great place to raise a family because it is beautiful and has many outdoor activities available. Also, Lake Cumberland is nearby. Lake Cumberland is one of the largest reservoir lakes globally and in the U.S.