Originally founded in 1907, the Greater Los Angeles New Car Dealers Association provides valuable educational and philanthropic benefits to the Los Angeles Community. The Association believes that involvement with local charitable organizations makes a positive difference for everyone involved. We are GLANCDA PRESIDENT Howard Tenenbaum Keyes Automotive Group VICE PRESIDENT Jeanne Brewer Acura of Glendale SECRETARY/TREASURER Evan Ellis Fiat and Alfa Romeo of Glendale IMMEDIATE PAST PRESIDENT David Ellis Ellis Family Stores - Glendale GLANCDA DIRECTORS Tim Smith Pete Smith Ian Thomas Robb Hernandez Brad Mugg Rinaldi Halim Charles Ma Peter Browning GLANCDA BOARD OF DIRECTORS ©2024 Greater Los Angeles New Car Dealers Association | The newsLINK Group, LLC. All rights reserved. Los Angeles Dealer is published four times each year by The newsLINK Group, LLC for GLANCDA and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and dealer education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of GLANCDA, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. Los Angeles Dealer is a collective work, and as such, some articles are submitted by authors who are independent of GLANCDA. While GLANCDA encourages a first-print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at 855.747.4003. 06 | President’s Message Driving Positive Change and Prosperity By Howard Tenenbaum, GLANCDA President 08 | Getting to Know New GLANCDA Board Member Charles Ma 11 | You’re Invited! GLANCDA Member Luncheon & Annual Meeting 12 | Ask Alison Controlling Your Dealerships’ Healthcare Costs By Alison McCallum, EPIC Insurance Brokers and Consultants 15 | Congratulations, Pete Smith! 16 | Getting to Know New GLANCDA Board Member Peter Browning 18 | Control What You Can By Justin Carr, Vice President, Warranty Processing Company 20 | How to Build a Consumer-Friendly Service Experience That Is Efficient By Sharon Kitzman, Dominion DMS 22 | Buy-Sell: Identifying Unique Considerations When One Party Is a Foreign Entity By Alysha Webb, Editor, Scali Rassmussen, Getting to Go! 700 North Central Avenue, Suite 320 Glendale, CA 91203 213-748-0243 | fax 213-748-0245 4
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