Pub. 5 Issue 4

14 Issue 2 2020 How Should Your Business Handle Anti-Mask Guests? A Five-Step Action Plan A s an increasing number of businesses begin to require face coverings in their facilities — whether as a result of a local legal mandate or in the interest of public safety — there has been a corresponding increase in the number of well- publicized reports of customers and guests reacting in a belliger- ent, hostile or even violent manner after being asked to comply with mask rules. What should your business do to minimize the chances of such an incident occurring in your workplace, and what should you do if an anti-mask guest disrupts your business? Here is a five-step plan to address this unfortunate part of our new reality. S tep One: Understand That You Are Permitted to Require Employees and Visitors t o Wear Cloth Face Coverings or Masks While many jurisdictions already require that businesses have their employees and any members of the public who enter their facilities wear masks, you may be wondering whether you can require masks if your jurisdiction does not have such a man- date in place. The answer is simple. As a private business, you can decide whether you allow customers or visitors onto your  FIVE-STEP ACTION PLAN — continued on page 15 property if they are not wearing a mask. This is similar to the “no shirt, no shoes, no service” policy that you commonly see at businesses. The Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) recommend the use of face masks or cloth face coverings as part of a comprehensive plan to help slow the spread of COVID-19. Face masks should be worn when employees or visitors will interact with other people. They are not the only method, but they are one of the strate- gies recommended by experts to slow the spread of COVID-19. CDC guidance provides several exemptions indicating who should not wear masks: “Cloth face coverings should not be placed on young children younger than two years of age, any- one who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the cover without assistance.” And although you may have a policy or be subject to a state or local obligation to require facemasks, you may also have an ob- ligation to accommodate the individual if doing so is possible. Taking a few precautions, as outlined below, will allow you to refuse entry to customers without masks. S tep Two: Be Proactive With Your Mask Policy Providing notice to customers, visitors, and guests of your mask requirement prior to their arrival at your business can help reduce confusion and prevent an uncomfortable situation. Per- sonal service providers (such as spas and salons) and hospitality businesses (such as hotels and restaurants) should provide notice of your policy when confirming reservations. A simple message to visitors and guests is best, not only confirming the reservation but highlighting your efforts to keep them and your staff safe by sharing your social distancing and masks requirements. Posting notices on your public-facing website, apps, and social media platforms to notify visitors of your policy is recommended; you can also use emails or texts as additional communication tools. You should post conspicuous signs in prominent places at your entrances. The notices should include a statement that you have the right to refuse entry or service to anyone not complying with the requirement, particularly where required by local law. Many jurisdictions, in fact, already require such signage. Consider having a staff member stationed at the entrance to remind guests of your requirement. Many businesses, such