Pub. 5 Issue 4

35 EV Customer Dealership Experience Dealerships help EV shoppers find the best vehicle to suit their needs. Based on CSE’s Electric Vehicle Customer Survey, EV customers who received a rebate said dealerships are very knowledgeable about government financial incentives and contribute to the EV customer purchasing experience. Dealerships provide instrumental information to customers when deciding to purchase an EV. The charts below provide more detailed information about the survey. 39% 41% 7% 7% 3% 3% Very kowledgeable Knowledgeable Unsure Not very knowledgeable Not at all knowledgeable Did not discuss How knowledgeable was the dealership/showroom about "Government financial i ncentives?" Number of Respondents: 19,460 60% 31% 4% 3% 2% Very valuable Valuable Unsure Not very valuable Not at all valuable How valuable is access to a knowledgeable dealer or salesperson (as opposed to other sources) about: "Government financial incentives? " Number of Respondents: 19,460