5. Knowledgeable People Behind the Product The people behind the product are key when seeking out a core solution. Signing a new contract means you’ll be in a multi-year partnership with your core provider. Competitive institutions seek out a vendor who understands their needs. Ask about the people on the implementation team. Do they understand and care about what you need to be successful? Do they have banking experience? A core solution with a knowledgeable and experienced staff sets your bank up for success. 6. Responsive Customer Service Service is as important as software. It shouldn’t feel like a constant battle for you to be heard. Competitive institutions have a dependable partner in their corner. If there are service interruptions, a core vendor should immediately address support tickets and look to resolve them as promptly and effectively as possible. Finding a vendor who treats you as a partner is the difference between being a priority or just a number. Consider a vendor who listens to your feedback and uses it to drive product innovation and prioritize their technology resources. POWER OF PARTNERSHIP A core vendor should be with you for the long haul. Not just to get you to sign a contract and then leave you to fend for yourselves until it’s time to renew. A good relationship goes a long way in ensuring your bank reaches its financial goals. When you partner with SHAZAM, you’re partnering with a national member-owned organization. That means we don’t answer to shareholders; we answer to you. We’re here to save financial institutions money and reinvest in your success. If you’re looking to be more competitive, contact your regional director or one of our specialists by scanning the QR code and change your core experience. https://www.shazam.net/contact/specialist/ Bankers’ Bank of the West We champion Community Banking bbwest.com | 800-873-4722 Where Community Banks Bank Meet Your Montana correspondent advocates Loans Participations Merchant Services International Services ATM/debit CD’s Money Market Community Banker 27
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