C COLLECTION PROFESSIONALS INC. SERVING THE BANKING INDUSTRY BY COLLECTION PROFESSIONALS INC. FEATURED ASSOCIATE MEMBER Collection Professionals Inc. (CPI) is one of the largest collection agencies in the Rocky Mountain region. With corporate headquarters in Sandy, Utah, CPI has three additional offices in Wyoming, one in Montana and three in Colorado. Our offices utilize the same software and technology. This gives CPI greater flexibility and compatibility, allowing our offices to assist one another with collection assignments seamlessly when required. All of our account executives are trained and educated in the Fair Debt Credit Practice Act (FDCPA) rules and regulations, and they adhere to the same collection process throughout the company to ensure continuity, effectiveness and professionalism. CPI account executives are required to participate in monitored quarterly training sessions, thus ensuring that they are familiar with any new regulations or changes in the collection process or credit reporting. Additionally, all phone conversations between account executives and debtors are monitored and recorded. These recordings offer training opportunities for account executives to learn how to better communicate with debtors. Clients also have the ability to review conversations with their assigned debtors in the event a conflict or dispute occurs. CPI uses a number of methods to contact debtors. These methods include phone calls, letters, emails and text messages. Use of skip tracing software, public and priority databases, services and social media allows our account executives to locate updated consumer-specific information, including DOB, address, place of employment, SSN, neighbors, relatives, etc., to obtain debtor information in the quickest and most accurate way possible. Our clients are assigned a secure website to enter new assignments, access numerous standard and client-specific reports and send encrypted messages to our account executives. Client administrators have the authority to add as many users as needed for workflow. CPI account executives and management have been with CPI for an average of 14 years. Others have extensive experience in collections as well. This experience and longevity are a large part of the success CPI has had with collections. CPI constantly outperforms the national recovery rate by double or more — an accomplishment that has helped retain staff and grow the company internally. CPI has a legal team to initiate, at its expense, any legal actions against debtors as a last resort. 16 Community Banker
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