very informative with excellent speakers and industry partners, and just a good time for all of our dealer body to get together and network. When we all come together — even though we compete against each other every day — we are stronger and are able to advocate for our industry. Have you had any mentors? What did you learn from them? My dad is my mentor. He has always been there for me. To this day, if I have a question, a problem or just want to catch up, I pick up the phone and call him. He always emphasized the importance of taking care of employees. When employees feel valued and are well-trained, it leads to customer satisfaction. Taking care of customers is just as important. When a customer comes to our store, whether it be for service or buying a vehicle, we do everything possible to ensure they leave happy. When you mentor others, what advice would you share? It goes back to when my dad used to say, “Your best ability is availability.” The one thing I always try to instill in our salespeople is to be available. Be here and answer your phone when someone calls. When you know a customer needs you, be here for them. Whether you’re selling a vehicle or a customer is having an issue with a vehicle they have bought, just to be available to take care of them. At the end of the day, respecting and caring about people is what this business is all about. Any last thoughts? I’m just honored to have the opportunity to serve as chairman of MADA. Along with our board and leadership team, we’ll give back to the best of our ability to serve our dealer body and fight for our industry. Paxton has been married to his beautiful wife, Erin, for 10 years. They have two children: a five-year-old son named Royce, and daughter, Camille, who will be celebrating her third birthday soon. Both kids love going to the dealership, or “Daddy’s work” as they call it, to visit and get a sucker. When Paxton is not working, he enjoys playing golf and hunting. He travels all over the country for turkey hunting. So far, he has been on turkey hunts in over half of the states and tries to hunt in three or four new states every year. BUILD YOUR BRAND, CONTACT US TODAY! (855) 747-4003 | sales@thenewslinkgroup.com 6
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