Tech Talk A Guide to Security Awareness for Customers Eric Chase, Information Security Consultant, Client Services – SBS CyberSecurity National Cybersecurity Awareness Month is back in October to promote educating the nation about cybersecurity and how everyone can be safer online. The initiative provides an excellent opportunity to evaluate the cybersecurity culture of your company and how you can share your knowledge and resources with your customers and community throughout the year. Education and security awareness training are powerful tools when it comes to creating a strong information security program. It helps establish trust that your organization takes cybersecurity seriously and that you’re committed to doing what’s best for your employees and customers. An organization with a strong security culture goes beyond internal employees and talks about cybersecurity threats with its customers as well. Educating customers about the dangers of cyber threats helps build a stronger relationship. Cyber savvy customers also benefit your business. A more secure customer will reduce the risk of their information becoming compromised or used maliciously against your business. Cover the Basics Your customers can benefit from the same security awareness topics shared internally, including, but not limited to: • Recognize and report phishing • Type of social engineering attacks and what controls can mitigate the risk • Physical security threats and best practices • Password best practices and password management tools • Enable multi-factor authentication (MFA) whenever possible • Updating software and patch management • Remote access security • Use of encryption • Mobile device security • Defending against malicious software • Importance of anti-virus and firewalls • Incident response plans 24
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