October marked the 20th anniversary of National Cybersecurity Awareness Month (NCSAM), an initiative established by the National Cyber Security Alliance and the Cybersecurity and Infrastructure Security Agency (CISA) of the U.S. Department of Homeland Security. NCSAM aims to provide professionals with online safety education and awareness to keep up with the constantly evolving cyber threat landscape. Although NCSAM serves as an excellent reminder to prioritize cybersecurity awareness, it’s crucial to continue educating individuals throughout the year to achieve full effectiveness. Educating both your employees and customers supports a strong cybersecurity culture. This will help establish trust that your organization takes cybersecurity seriously and is dedicated to doing what’s best for everyone involved. The Importance of Customer Education Due to IT and cybersecurity-related regulations, financial institutions use security standards to detect, protect and respond to cyber events. But are you sharing this information with the customers you serve who are not as regulated? Many organizations tend to overlook the potential risks posed by their customers. Poor cybersecurity practices of customers can result in a compromise that affects your bank. A malicious attacker successfully accessing your customer’s information can set them up for a corporate account takeover (CATO) scenario. Customer compromise is tough to combat and can often lead to reputational and monetary damage to your business. TECH TALK Customer Cybersecurity Awareness Sharing a Culture of Security Eric Chase, Client Services Information Security Consultant SBS CyberSecurity, LLC 22 Nebraska Banker
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