their customers, often have face-to-face interactions with older customers who make transactions and have the technology to detect when an elder account holder has been targeted or victimized. Proactive action steps to prepare for elder financial exploitation include, but are not limited to: • Tips on immediate steps for frontline staff, such as scripted questions to ask customers, calling 911 if the account holder appears to be in immediate danger and instructions for effectively documenting details. • Internal response sequences for alerting appropriate staff throughout the organizational hierarchy. • Action steps for reporting to law enforcement. Train cybersecurity superheroes on how to prevent potential elder abuse depending on the situation encountered by asking the customer to explain or verify the transaction, for example: Suspicious Transaction Proactive Action Question Large Cash Withdrawal This is an unusually large withdrawal. Are you sure you want cash? Wire Transfers Have you taken steps to be sure the recipient is trustworthy? Large Online Transactions I’m calling to confirm your recent online banking activity because the transfer is large. Third-Party Accompanies the Account Holder Can we talk privately for a moment? 24 NEBRASKA BANKER
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