Rebeca Romero Rainey is the president and CEO of ICBA. Connect with Rebeca on X @romerorainey. … there’s a direct correlation between having happy, well-trained, and engaged employees and bank performance. can partner with employees to set personal goals and identify a path to their next career milestone. The tool further guides managers and staff by recommending specific training resources, providing clear direction on how to acquire the competencies required for each position. As you consider succession planning and your bank’s broader future, I encourage you to take a look at the Professional Development Planner (icba.org/education/resources/professional-development-planner) and explore ways it will bolster your hiring efforts, help identify skill gaps, and aid you in refining job descriptions accordingly. As we look at this month’s best-performing community banks, we have to acknowledge there’s a direct correlation between having happy, well-trained, and engaged employees and bank performance. Investing in our teams benefits not only employee retention and recruitment but also our bottom lines. And that’s a win-win path we can all get behind. 100 South Phillips Avenue, Sioux Falls (605) 335-5112 advantage-network.com HIGH-TOUCH CUSTOMER SERVICE When you source your EFT services through The Advantage Network, you’ll be getting much more than just the best debit card services, card production, marketing support, ATM services, and fraud monitoring in the region — you’ll also have access to innovative technology and the local, high-touch customer service that we’re known for. Scan the QR code to learn more, or give us a call and let’s have a conversation! NEBRASKA INDEPENDENT BANKER 7
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