Quality Control Manager: Plans, coordinates, and directs the dealership service department’s quality control efforts, ensuring that repairs to customers’ vehicles have been completed correctly and are returned to them in the proper condition. General Service Technician – B Class: Functions as an experienced technician, able to perform diagnoses and repairs on most vehicle components, with little supervision required. Has previously worked as a C Class automotive technician. General Service Technician – A Class: Functions as a skilled technician who is able to perform diagnoses and repairs in all areas. Specializes in specific areas of repair and has previously worked as a B Class automotive technician. General Service Technician – C Class: Performs most tasks assigned to them, with some supervision required. Level requires a moderate level of mechanical knowledge. Shop Foreman / Supervisor: Ensures that repairs are completed correctly and efficiently by qualified technicians. Ensures the service department maintains a high level of customer satisfaction.
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