Service Manager: Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, objective achievements, and maintaining all service records. Fixed Operations Director: Manages efficient and profitable service, parts, and body shop operations. Parts Department Parts Consultant: Sells parts to customers over the counter, through the shop, or over the phone. Parts Manager: Strives for a satisfactory profit return on dealer capital invested in parts inventory through proper shopping procedures, inventory control, staff, price control, and advertising. Warranty Clerk: Prepares, records, submits, and reconciles warranty claims to the factory and/ distributor. Service Advisor: Greets customers, listens to their description of their vehicle’s issue, determines the type of service needed, and prepares repair orders.
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