Pub. 20 2021-2022 Issue 3

N E W J E R S E Y C O A L I T I O N O F A U T O M O T I V E R E T A I L E R S I S S U E 3 | 2 0 2 1 4 new jersey auto retailer EDITOR: BRIAN HUGHES PUBLISHED BY THE NEWSLINK GROUP, LLC 855.747.4003 ©2021 New Jersey Coalition of Automotive Retailers | The newsLINK Group, LLC. All rights reserved. The New Jersey Auto Retailer is published four times each year by The newsLINK Group, LLC for the New Jersey Coalition of Automotive Retailers (NJCAR) and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and dealer education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of NJ CAR, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. The New Jersey Auto Retailer is a collective work, and as such, some articles are submitted by authors who are independent of NJ CAR. While NJ CAR encourages a first-print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at 855.747.4003. MEMBERS OF THE NJ CAR BOARD OF TRUSTEES 2020-2021 Judith A. Schumacher-Tilton .................................................................................. Chairwoman Michael F. DiFeo. ................................................................................................ Vice Chairman James Curley, III............................................................................................................Secretary Eric Nielsen. ..................................................................................................................Treasurer Michael P. DeSilva............................................ Regional Vice President (Northern Region I) Andy Shapiro.....................................................Regional Vice President (Northern Region II) Richard Malouf, Jr...................................................Regional Vice President (Central Region) Ronald E. Baus, Jr................................................Regional Vice President (Southern Region) Robert Sickel.................................................................................................. Budget Chairman Michael McGuire...........................................................NJ CAR Insurance Co. Ltd. Chairman Richard A. DeSilva, Sr.............................................................NJ CAR Services, Inc. President NADA Director for New Jersey Frank M. Pezzolla. .........................................................................Truck Committee Chairman Charles S. Miller............................................................................................ CAR-PAC President James B. Appleton........................................................................................................President NORTHERN REGION I (Bergen, Essex, Hudson, Passaic, Sussex) James Agresto, Jr. Timothy Allocca John Fette Tom Hlavenka (Alt.) Guy Johnson Brian Lam Renee P. McGuire James Russomano Richard Selman (Alt) Todd Van Duren NORTHERN REGION II (Hunterdon, Morris, Somerset, Union, Warren) Scott Barna (Alt.) Bridget Beyer David Ferraez John Johnson, Jr. Sean Lyons (Alt.) Mark Montenero Michael Salerno Thomas Stark (Alt.) William L. Strauss, III Steven Tilton CENTRAL REGION (Middlesex, Monmouth, Ocean) Robert Ciasulli Gary Foltz Elizabeth Giglio (Alt.) Adam Kraushaar Melissa Longo Shari Sandidge Steven Schmelz Anton Semprivivo David Wintrode, Sr. (Alt.) Jordan Wright SOUTHERN REGION (Atlantic, Burlington, Camden, Cape May, Cumberland, Gloucester, Mercer, Salem) Ed J. Barlow, III (Alt.) Jason Elkins Scott T. Harvey William Kassner Steven Kindle Judith Krupnick Peter Lanzavecchia Marcy Maguire Jim McCormick Robert D. McCormick Tina Wright CONTENTS 6 Chairwoman’s Message JUDITH A. SCHUMACHER-TILTON 8 2021 New Jersey Governor’s Race — A Few Words With Governor Phil Murphy, Democratic Candidate For Governor 10 2021 New Jersey Governor’s Race — A Few Words With Jack Ciattarelli, Republican Candidate For Governor 12 5 Questions With... 18 Importance of Measuring the Customer Experience & Engagement for Online Shoppers DURRAN CAGE 22 An Update On The Charge Up New Jersey EV Incentive Program MAGDALENA PADILLA 26 Franchised New Car Dealerships Partner with New Jersey State Police MAGDALENA PADILLA 27 Legislation in the Final Months of an Election Year MAGDALENA PADILLA 28 The Race to Digital Retailing: How to Win in a Competitive Landscape KERRY WISE 29 What’s New With NJ CAR Services? New Website Launches & New Electronic Forms Available NJ CAR BOARD OF TRUSTEES BY REGION