Pub. 17 2020 Issue 2

Our Mission The mission of the New Mexico Bankers Association (NMBA) is to serve member bank needs by acting as New Mexico banking’s representative to government, the public, and the industry; pro - viding resources, education and information to enhance the opportunities for success in banking; promoting unity within the industry on common issues; and seeking to improve the regulatory climate to the end that banks can profitably compete in the providing of financial and related products and services. 2020 NMBA Board of Directors President Jason Wyatt Western Commerce Bank 212 North Canal Street Carlsbad, NM 88220 President Elect Lonnie Talbert Southwest Capital Bank 1410 Central Ave., SW Albuquerque, NM 87104 Secretary/Treasurer Ron Wiser Bank of the Southwest Roswell, NM 87202-1108 Immediate Past President Michael Lowrimore Bank of the West 303 Roma Avenue, NW Albuquerque, NM 87102 Executive Vice President John W. Anderson New Mexico Bankers Association 316 Osuna NW, Suite 502 Albuquerque, NM 87107 Terms Expiring 2020 Danny Beyhan The Citizens Bank, Farmington P.O. Box 4140 Farmington, NM 87499 Aaron Emmert Pioneer Bank, Roswell 3000 N. Main Street Roswell, NM 88201 Stan Sluder Enterprise Bank and Trust 7445 Pan American Fwy NE Albuquerque, NM 87109 Terms Expiring 2021 Scott Czarniak First National 1870 7300 Jefferson St., NE Albuquerque, NM 87109 David Hockmuth Wells Fargo Bank, NA 200 Lomas, NW Albuquerque, NM 87102 Mark Horn Pinnacle Bank 107 W. Aztec Ave. Gallup, NM 87301 Terms Expiring 2022 Ken Clayton Western Bank, Artesia 320 W. Texas Artesia, NM 88210 Sheila Mathews Four Corners Community Bank 500 W. Main, Suite 101 Farmington, NM 87401 Jay Jenkins Carlsbad National Bank P.O. Box 1359 Carlsbad, NM 88220 ©2020 The New Mexico Bankers Association (NMBA) | The newsLINK Group, LLC. All rights reserved. The New Mexico Bankers Association Quarterly is published four times each year by The newsLINK Group, LLC for NMBA and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of the NMBA, its board of directors, or the publisher. Likewise, the appearance of advertisements withinthispublicationdoesnotconstituteanendorsementorrecommendationofanyproductorserviceadvertised.TheNewMexicoBankers Association Quarterly is a collective work, and as such, some articles are submitted by authors who are independent of NMBA. While the New Mexico Bankers Association Quarterly encourages a first-print policy, in cases where this is not possible, every effort has been made to comply with any known re-print guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at 855.747.4003. 2 PRESIDENT'S MESSAGE By Jason Wyatt, President, New Mexico Bankers Association President 4 EXECUTIVE VICE PRESIDENT’S MESSAGE By John W. Anderson, Executive Vice President, New Mexico Bankers Association 8 WASHINGTON UPDATE By Rob Nichols, President and CEO, American Bankers Association 10 HOW A CUSTOM CONSULTATIVE APPROACH TO MORTGAGE PORTFOLIO SOLUTIONS MAKES ALL THE DIFFERENCE By Allen Moss, VP Regional Business Development, Golden Eagle Insurance 12 THE CORONAVIRUS PANDEMIC: RUNNING AROUND IN CIRCLES LOOKING FOR AN ANSWER — OPINION By Mark Anderson, Legal and Legislative Assistant, New Mexico Bankers Association 16 THREE STEPS TO ASSESS CUSTOMER PROFITABILITY POST-COVID-19 By Jay Kenney, SVP, Regional Manager, PCBB 18 FORECLOSURE PROTECTION: WHERE ARE WE NOW? By Chris Bell, Compliance Alliance 20 5 WAYS YOUR FINANCIAL INSTITUTION CAN USE DIGITAL TOOLS TO CONNECT WITH CUSTOMERS DURING COVID-19 By John Reynolds, Vice President of Sales, Document Service, CSI 23 BANK NEWS 24 BANKERS ON THE MOVE Issue 2 • 2020 1 O V E R A C E N T U R Y : B U I L D I N G B E T T E R B A N K S — H E L P I N G N E W M E X I C O R E A L I Z E D R E A M S