What is the biggest lesson you’ve learned in your career, and how did you learn it? People are more important than anything else. Having a working environment that has a good culture where people feel valued, needed and respected. I worked for FedEx for 30 years. They had a philosophy called “People, Service, Profit.” You take care of the people, they’ll provide the service, which will drive the profit and that profit goes back into the people who provide the service, who provide the profit, etc. That circular process was really critical. I watched what that looked like operationally and also from a sales and marketing perspective. It’s a critical piece to the success of any company. Fundamentally, it’s not about the machinery; it’s about the people behind them. Knowing what you know now, what advice would you give yourself when you first started your career? I would have been bolder sooner. Instead of watching things happen, I would have spoken up more aggressively — in a kind way. I like it when people talk about it and then do it. Followthrough is important. What advice would you give to the people in the business world? Find a need and fill it. When you’re not working, what do you like to do? I like to water ski, snow ski, mountain bike and compete in triathlons. I did my first and only Iron Man a few years back in St. George. When I’m not on an outdoor adventure, I love spending time with my family. What do you love about living in Utah? I love the four seasons. Winter, spring, summer or fall, there is always something beautiful to see and to enjoy. Any last thoughts? I think, as an association, we really have a neat opportunity to make a difference in the state and in the lives of our individual families as we stay consistent and united on key topics. Doing so will benefit all of the organizations that are associated with UAPA. Quality will improve, rework will decrease, job satisfaction will increase, and if we do our jobs right, we can start to address some of the people issues that a lot of our members are dealing with. continued from page 8 11
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