Pub. 10 2020 Issue 4

3 PUB. 10 2020 ISSUE 4 4 Arizona Bankers Association’s Paul Hickman Dishes on How the Sector Fared in 2020 6 Banking 2020: Expect the Unexpected 8 Tactics for Navigating Tectonic Shifts in Liquidity 12 B SA/AML Compliance Strategies in a COVID-19 Environment 15 U nder the Copper Dome: 2020 Election Recap and 2021 Session Preview 16 Giving Feedback Doesn’t Need to Be Stressful for a Manager 18 2 021: An Odyssey Away from LIBOR 20 28th Annual and First Virtual Fraud and Security Seminar 21 What International Business Customers Want From Their Community Bank 22 Optimizing Digital Lending Paul Hickman President and CEO Bill Ridenour General Council Fennmore Craig Steven Killian Director of Government Relations Kerensa Williams Director of Operations Carly Friday Membership and Government Relations Coordinator 111 West Monroe, Suite 440 Phoenix, Arizona 85003 Phone: (602) 258-1200 AZBA OFFICERS, DIRECTORS AND STAFF 2020-2021 AZBA STAFF Banking Equipment and Security Services Bankers Bank of the West.......................................... Page 11 Bell Bank. ..................................................................... Page 2 Financial PMA Funding.................................................................... OBC Law Firm Buchalter.................................................................... Page 11 Independent Trust Companies Zia Trust, Inc................................................................. Page 7 OFFICERS Brian Schwallie Chairman Head of Commercial Deposits and Payments U.S. Bank Jack Barry Immediate Past Chairman Chairman and CEO Enterprise Bank & Trust Brad Parker Chairman-Elect Phoenix City President BBVA Bryce Lloyd Vice Chairman Market President FirstBank Scott Vanderpool Secretary Market Executive Bank of America Rob Schwister Treasurer Market President Alerus Financial MEMBERS AT LARGE Kyle Becton Market Executive JP Morgan Chase Bank Neal Crapo Executive Vice President Wells Fargo Don Garner CEO Alliance Bank of Arizona Kevin Halloran Arizona Market President CIT Kyle Kennedy Phoenix President Bell Bank Dave Matthews Senior Vice President/ Regional President Bank 34 Dave Ralston Arizona Market CEO BOK Financial Brian Riley President and CEO Foothills Bank Dina Ryan Director/Southwest Region State and Local Government Relations Citigroup Patrick Strieck Head of Retail Banking BMO Harris Bank Ralph Tapscott President and CEO Horizon Community Bank Mark Young President and CEO National Bank of Arizona IN THIS ISSUE @ 2020 Arizona Banker Association (AzBA) |The newsLINK Group, LLC. All rights reserved. The Arizona Banker is published four times each year by The newsLINK Group, LLC for AzBA and is the official publication for the association. The information contained in thispublication is intended toprovidegeneral information for reviewandconsideration. Thecontentsdonot constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your specific circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of the association, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. The Arizona Banker is a collective work, and as such, some articles are submitted by authors who are independent of AzBA. While AzBA and the newsLINK Group encourages a first-print policy, in cases where this is not possible, every effort has beenmade to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact The newsLINK Group at 855-747-4003.