About two years ago, a new generation entered the workforce: Generation Z (Gen Z). With a new generation comes a new way of training and communicating. One of the core roles an L&D department has is to help employees find their dream job and provide them opportunities to take their careers to the next level. Meeting the needs of a learner means you must have an understanding of how that individual learns and what is meaningful for them. Let’s take a deeper look into Gen Z and what makes them unique. Who is Gen Z? Gen Z includes anyone born after 1996. It’s estimated that Gen Z accounts for 61 million people in the U.S., which is more than Gen X and two-thirds the size of baby boomers. Many Gen Zers do not remember a time before smartphones and have no memory of 9/11, except in the classroom. Gen Z has grown up with more access to information and technology than any other generation. As a result, Gen Zers expect to find and have access to training materials the moment they need it, regardless of where they are. 3 INSIGHTS 3 Insights to Training Gen Z 1 – Video Gen Z has grown up with YouTube. They are accustomed to seeing complex ideas explained with supporting visuals and demonstrations. According to a study by Pearson, 59% of Gen Zers prefer to learn by watching YouTube videos and 55% say YouTube has contributed to their education, learning and/or personal development. Training that speaks to Gen Z must have video and/or visual components. Financial institutions can’t rely on YouTube for their regulatory compliance training. Therefore, it’s important they seek an education provider who also values and uses videos and engaging visual elements in their courses. 2 – Flexibility Generally speaking, Gen Z enjoys a higher level of self-guided education and autonomy. Providing choices and freedom in their subjects of study is key to driving motivation and selfconfidence. According to LinkedIn, 43% of Gen Z say they By BankWebinars A To Effective & Meaningful Training for Gen Z in Banking 16
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