shift to digital has caused a disconnection from traditional means of serving customers, building relationships, and adding value — the reality is the successful community bank will embrace this change and figure out ways to connect in this seemingly disconnected world. After the awarding of exhibitor prizes, the conference concluded with Retired Marine Lt. Colonel Robert Darling telling his story of what it was like in the White House bunker on 9/11, where the Vice President and other administration officials gathered intel and made decisions minute-by-minute. Some of those decisions were not only life and death, but historically, they never had to be made before. The 2024 Bank Technology and Operations Conference and Showcase will be February 12–13 at the Wichita Hyatt Regency Hotel. According the Lee Wetherington with Jack Henry, the best strategy is done from the future backwards. He shared a look at the future of banking and what opportunities and threats that the future presents now, soon and later. Lt. Col. USMC Robert Darling, retired, shared his experience of working in the White House Military Office on the fateful day of Sept. 11, 2001, and his assistance with the evacuation of the U.S. President. (L-R) Moderator: Shan Hanes, KBA Chairman; Panelist: Kylee Fine, OSBC; Lacey Peters, Federal Reserve of Kansas City; Robert Hurd, OCC; A.J. Steiger, FDIC; and David Sanders, FDIC. We need to continually be thinking of new and innovative ways to connect with our customers, especially in today's digital world, according to Eric Cook with WSI Digital and the LinkedBanker. 27
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