Pub. 1 2021 Issue 2

April 2021 | 23 Leaders must engage with their employees, find out what they really want, and find a bal - ance between home and office work that fits both the bank and its employees’ needs. Global management firmMcKinsey & Com- pany calls this “reskilling” and offers several ideas to get started: 1. Rapidly identify the skills your recov- ery business model depends on — for example, if you are moving from an in- branch focus to providing more digital services, you may need to bring on peo- ple with different skills or shift current employees who have the desired skills into new roles. 2. Build employee skills critical to your new business model — help employees thrive in these four areas: digital skill, cognitive skill, social and emotional skill and adaptability/resilience skill. 3. Start now, test and change — start reskilling your people now. Keep track of what works and what doesn’t, then try again. The idea is to progressively prepare your workforce to handle new challenges. MIKE HART Account Executive - MO, AR, KS mhart@myservion.com myservion.com We provide financial institutions and borrowers the support they need to reach their financial goals. Re-envision your mortgage strategy. partnership channels Correspondent Retail Wholesale Delegated Conventional FHA, VA, USDA Jumbo/Non-Conforming Quality control Contract processing Contract closing Servicing Appraisal review mortgage products additional services Servion Mortgage is a DBA of Servion, Inc. NMLS #1037 Equal Housing Lender 4. Act like a small company to have a big impact — companies of under 1,000 employees are usually better at reskilling because they tend to be more agile and less bureaucrat- ic. Large companies can do it too. It just tends to take longer. 5. Budget for learning — companies slashed learning budgets after the 2008 crisis, which only forced them to spend heavily later. Keep learning in your budget this time around to avoid wasting years of opportunities to develop the efficiencies that come from real-time learning. ■ About The Servion Group Founded in 1987, The Servion Group partners with community banks around the country to help them deliver mort- gage, title, realty, business lending and financial advisory solutions to customers. Visit myservion.com or contact Mike Hart, account executive, at 417-894-2563 for more information.