Where is your main bank and branches located? What is the market like? Our main office is in Saint Clair, and we have locations in High Ridge, Eureka and Lonedell. What is something unique about your bank? FMB is a community bank that has been independently owned for over 110 years. FMB is like “Cheers,” the TV show, “Where everybody knows your name.” I know everyone says they pride themselves in customer service, but our staff honestly does an excellent job of addressing customers by name, which in return makes them comfortable having in-depth conversations. Something unique about our bank is we have a location inside a gas station. This location handles almost every banking need except for lending. I bet you didn’t think you could ever walk into a gas station and open a checking account. How did you get started in the banking business? I worked in the cash office of a retail store for four years, managing and balancing the registers. They offered me a management position, but I did not want to work evenings and weekends, so I applied at the FMB High Ridge location since it was close to home. I did not know one single thing about the banking industry, but FMB offered me a receptionist position. I’ve worked in every position from receptionist to assistant branch manager when I started learning residential and commercial lending and was promoted to my current role as VP, branch manager. Andrea Hayes VP, Branch Manager Farmers & Merchants Bank MEET YOUR MISSOURI BANKER 10 | The Show-Me Banker Magazine
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