Pub. 1 2021 Issue 1

Whether learning how a piece of software works or helping a customer, I live by the phrase, “there are no stupid questions.” The only way to get to the root of an issue or better educate yourself and others is to empower people to ask questions. This is also important, to me, to impress upon our customers. If they don’t understand a charge or how our mobile banking app works, it’s my job to help them feel comfortable asking. February 2021 | 11 the big banks offer or that using their smartphone, mobile de- vice, or computer isn’t safe at all. As with most community banks, we make customer service a top priority and can rely on the close relationships we have with our customers to educate them one-on-one so they feel comfortable utilizing the convenient tools we offer. Our staff knows the importance of balancing an increase in customer adoption to our internet and mobile banking plat- forms with the level of personalized service our customers expect and deserve. 7. What’s your favorite thing about your bank/banking in general? My favorite thing about banking in general is there is al- ways something to learn. Whether it is regulation changes, process adjustments or new technology, bankers are contin- ually pivoting, learning and problem-solving. My favorite thing about my bank, specifically ties directly to these educational needs. My management team has supported me every time I have wanted to increase my understanding of a subject or tackle something completely new. With their encouragement, I have tripled my certifications in the last three years and will continue to be offered the freedom to find new opportunities to better myself as an employee and banker in the future. 8. If you didn’t have a career in banking, what other career would you choose? If my time being a banker came to an end tomorrow, I would love to get back to working with horses. Growing up in New England, I rode and competed for over a decade in small, local shows. There are few loves that can compare to the love between a young girl and her horse. Much of my work ethic and deter- mination was developed in a barn, and I wouldn’t have it any other way. For a brief time, before I left for college, I even had the opportunity to teach riding lessons, and I would love to do that again. Learning and working with a large variety of personali- ties (human and equine alike) is humbling and fulfilling. ■