CONTENTS 6 A MESSAGE FROM THE PRESIDENT Embarking on This New Chapter Together By Coulter McMahen, President/CEO, LADA 8 A MESSAGE FROM THE CHAIRWOMAN Building Upon Our Collective Success By Kristie M. Hebert, Chairwoman, LADA 9 Dealer Day @ the Capitol 10 Troy Duhon Honored at the 2024 NADA Show 13 Credits for New Clean Vehicles Purchased in 2023 or After By Lance J. Kinchen, Breazeale, Sachse & Wilson LLP 16 The Latest FTC CARS Rule Developments and How They Impact Your Dealership By Toby Graham, KPA 19 How to Build a Consumer-Friendly Service Experience That Is Efficient By Sharon Kitzman, Dominion DMS 22 Dealer Advocacy Fund 24 The Grind We Know as the Car Business By Jason Rasti, The LDS Group 26 2024 Event Calendar © 2024 Louisiana Automobile Dealers Association (LADA) | The newsLINK Group, LLC. All rights reserved. Up to Speed is published four times each year by The newsLINK Group, LLC for the LADA and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your specific circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of the LADA, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. Up to Speed is a collective work, and as such, some articles are submitted by authors who are independent of the LADA. While Louisiana Automobile Dealers Association encourages a first-print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at 855-747-4003. 2023-2024 EXECUTIVE COMMITTEE Kristie M. Hebert Arceneaux Ford Chairwoman Patton Fritze Red River Chevrolet Vice-Chairman, District 7 Rand Alford Alford Motors, Inc. Treasurer, District 15 Marshall Harper Harper Chevrolet GMC Immediate Past-Chairman Robert A. Grace Southpoint Volkswagen District 11-12 John R. Young John R. Young Chevrolet-GMC District 13 Mark A. Hebert Sr. Hebert’s Town & Country Ford Lincoln NADA State Director OUR TEAM Coulter McMahen President/CEO Katherine Carver Director of Events and Communications Krystal Hudson Executive Assistant and Membership Director Our a busin autom of the emplo O b a o e 4
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