Pub. 3 2021 issue 1

19 rise to the occasion with unique, thoughtful gifts that acknowledge, and celebrate your employees and clients this holiday. Located @ Trolley Square 602 E. 500 S. , Salt Lake City Cal l us to get started: (801) 448-7489 *along the wasatch front ogden to provo Corporate Gifts with Taste make an impression that lasts throughout the year Custom Labels customize bottles with an image, logo, or message For your existing team, today’s technology provides vastly improved efficiency for staff training. Instead of sending small groups of employees to multi-day off-site sessions throughout the year, classes can be held virtually. It’s now possible — and more cost-effective — to train entire teams, across multiple departments, in a matter of days. At Ally, we thrive on creating custom solutions and training programs to assist dealers and their teams as they adapt to new technologies and sales processes. GETTING ON THE SAME PAGE Change isn’t easy. According to a Wards Intelligence/Ally Financial survey of new and used vehicle dealers, senior dealership managers were more than twice as likely as their sales and service staffs to say their stores need to move faster in adopting a digital model. This discrepancy suggests the staff working the front lines fear their bosses’ desire for a quick shift to digital could negatively impact their jobs. This insight reinforces how critical training and transparency are as your team adapts to changing customer expectations and the increasingly virtual sales process. Some of your best problem-solvers may be those working in the trenches. It’s critical to involve all layers of the organization as you tackle new challenges. When it’s done right, technology can help you stay better connected to employees and customers, building long-term loyalty and satisfaction with the people whomatter most. 3