Pub. 10 2020-2021 Issue 4

A Word From CBA: A Different Way to Win	2
Chairman's Message: 2020-2021 CBA Chairman	3
Feature Article: Banking on Success	4
2020 - The Year of Increased Risk and Inefficencies A Possible Solution for Both?	8
Feature Article: Changes to Eligible Retained Income	10
Feature Article: Cherrywood Enterprises Presents Debt Selling 101	12
How Customer Journey Mapping for Banks Leads to New Accounts	13
Are You Ready for Workout Season?	14
Beyond PPP: SBA Lending Can Help Banks, Credit Unions Grow, Mitigate RIsk	15
Protecting Your Bank in a Time of Uncertainty	17
The Importance of Diversity in Financial Services	20
Home Equity Line of Credit (HELOC) Scams	22
CECL: Building the Right Treehouse	23
8 Ways to Enhance Security for Your Remote Workforce	24

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