Nº 18 VOL 3 Issue 6 2021 NHADA A PUBLICATION OF THE NEW HAMPSHIRE AUTOMOBILE DEALERS ASSOCIATION HIGH SCHOOL AUTO INSTRUCTORS FROM ACROSS NH ATTEND NHADA’S TRAINING Drive: NH Defensive Driving in the Retail Automotive Industry Training Video NowAvailable Read more on p. 15 NHAD Services – Products Division Welcomes ChrisMarston As Products Manager Read more on p. 8
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Contact Zach Field to schedule a meeting to learn more about the iHeartAuto 360 program. Special discounts for NHADA members. ZachField@iHeartMedia.com iHeartAuto Direct Response 360 campaign. The campaign utilizes our exclusive access to automotive analytics to effectively target your next customer. We use direct mail, email, phone calls, digital audio, and exclusive tracking technology to drive quality showroom and website traffic.
SUMMARY 6 04. SAVE THE DATE! NHADA’S BIG RAFFLE & SILENT AUCTION WEDNESDAY, FEB. 9, 2022 Get ready for a night full of networking, entertainment, and one lucky person winning $25,000! 05. THE 2022 LEGISLATIVE SESSION IS NEAR, ANDWE ONLY NEEDONE THING: YOU! To be successful in Concord, NHADA will need you and your grassroots voice to help us win. 06. HIGH SCHOOL AUTO INSTRUCTORS FROM ACROSS NH ATTEND NHADA’S TRAINING The NHADA Foundation, in partnership with Nashua Community College, hosted the annual CTE Instructor Training Conference this month. 08. NHAD SERVICES — PRODUCTS DIVISION WELCOMES CHRIS MARSTON AS PRODUCTS MANAGER NHADA is pleased to announce Chris Marston as the new Products Manager for NHADA’s Products Division. 10. NHADA FIGHTS FOR PROPER COLLISION REPAIRS On Oct. 14, 2021, New Hampshire Supreme Court heard oral arguments in the case of Keene Auto Body v. State Farm. 12. SITUATIONS THAT MAY NOT BE THOUGHT OF AS WORKERS’ COMP, BUT SHOULD BE REPORTED The New Hampshire Workers’ Compensation Statute, RSA 281-A:2, XI defines injury as an “accidental injury or death arising out of and in the course of employment.” D R I V E 2
2021 NHADA OFFICERS CHAIR JAY MCFARLAND VICE CHAIR JOHN SAWYER JR. TREASURER DAVID HAMMER SECRETARY ROGER GROUX PRESIDENT PETER MCNAMARA 2021 NHADA DIRECTORS HEAVY DUTY TRUCK MARYBETH ALOSA FRANCHISED JIM BOYLE FRANCHISED VANESSA DELEGAS FRANCHISED TIM FOSS IMMEDIATE PAST CHAIR LISA NAST HONORARY PAUL HOLLOWAY FRANCHISED/INDEPENDENT SHAWN HANLON INDEPENDENT USED CAR MIKE PHILLIPS FRANCHISED JEFF PLATEK INDEPENDENT REPAIR/SERVICE RON POIRIER NADA DIRECTOR H. ANDY CREWS 10 15 ©2021NewHampshire AutomobileDealers Association (NHADA) | The newsLINKGroup, LLC. All rights reserved. Drive: NH is published six times each year by The newsLINKGroup, LLC for theNHADA and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of theNHADA, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. Drive: NH is a collectivework, and as such, some articles are submitted by authors who are independent of NHADA. While Drive: NHencourages a first-print policy, in cases where this is not possible, every effort has beenmade to complywith any known reprint guidelines or restrictions. Content may not be reproduced or reprintedwithout prior written permission. For further information, please contact the publisher at 855.747.4003. 14. HARVARD PILGRIM HEALTH CARE’S REDUCE MY COSTS PROGRAM IS A BENEFIT THAT REALLY ADDS UP Insured members can opt to pay less in out-of-pocket expenses for procedures and tests – and get cash rewards. 15. DEFENSIVE DRIVING IN THE RETAIL AUTOMOTIVE INDUSTRY TRAINING VIDEONOW AVAILABLE NHADA WCT Loss Prevention has created a brief training video with best practices for defensive driving with a specific emphasis on safe vehicle operation in the retail automotive industry. 15. MEMBER ANNIVERSARIES 16. LOTDROP COLLECTIONS 17. SAFETY GLASSES SAVE EYES We have all gotten something in our eyes before, and we all know how irritating and painful it can be. 19. NEWMEMBERS 20. THANK YOU, 2021 NHADA PARTNERS! 21. BY THE NUMBERS N E W H A M P S H I R E 3
Get ready for a night full of networking, entertainment, and one lucky person winning $25,000! All while helping to support the Education Foundation and our scholarship program. Last year the Education Foundation was able to give out $100,000 in scholarships to high school and post-secondary students. Your support helps to ensure a strong pipeline for the automotive workforce. Last year’s virtual silent auction was a hit and will be back again this year to kick off the event with early item previewing. Don’t worry; we will also have all of the items live at the event as well. We are actively seeking silent auction donations and sponsorships for the event. Reach out today to learn about the different opportunities to get your name out there and support the future automotive workforce. Tickets are on sale now. Already purchased your ticket? Thank you! Haven’t purchased your ticket yet? Give us a call and we will be happy to assist you. Each $100 raffle ticket includes an invitation for two to attend the event live. Only 1,000 tickets will be sold for a chance to win $25,000. The $25,000 winnings may be used at ANY NHADA member or partner business toward the purchase of a car, truck, motorcycle, RV, snowmobile, tractor, or for services or other purchases. The grand prize may also be used for tuition at one of the schools Save the Date! NHADA’S BIG RAFFLE & SILENT AUCTION WEDNESDAY, FEB. 9, 2022 REACH OUT TODAY TO LEARN ABOUT THE DIFFERENT OPPORTUNITIES TO GET YOUR NAME OUT THERE AND SUPPORT THE FUTURE AUTOMOTIVE WORKFORCE. within the Community College System of New Hampshire (CCSNH) or the University System of New Hampshire (USNH) and must be used in the same year as your high school graduation. For more information on the event or to purchase your raffle ticket, please reach out to Kaleena Guzman at kguzman@nhada.com or 603-224-2369. Big Raffle & Silent Auction https://www.nhada.com/raffle 4 D R I V E
The 2022 Legislative Session is Near, andWe Only NeedOneThing: YOU! DAN BENNETT V.P. OF GOVERNMENTAL AFFAIRS & ENVIRONMENTAL SPECIALIST To be successful in Concord, NHADA will need you and your grassroots voice to help us win. Your voice and strong reputation in the community have proven to be one of the most powerful assets in our lobbying efforts. Beginning in January, the Legislature will start to hear bills for the 2022 session. As of right now, there are 875 different bill filings on an incredibly wide variety of topics. Our elected officials will diligently get through all bills as best they can to decide their fates by the first of June, then head back to the district to campaign for the September primary and November general elections. As of now, there are at least three bills filed that propose to repeal or modify the annual vehicle safety inspection program. Opposing these bills will be one of NHADA’s highest priorities. We hope that you will make it one of yours too. As the session unfolds, the NHADA legislative team and committee will review all bills of impact, track, and weigh in on them – for better or for worse. When the time is right, we will issue calls to action to which we hope you and your staff will respond. Through our legislative outreach system, we will make it as easy as a few clicks to enable you to contact your legislator and provide your opinion on important bills. Please take advantage of this system. Additionally, we will post relative information and invite you to attend sessions to hear the debates, as well as “packing the room,” which always helps. Stay tuned as the session rolls out, be ready to take action, and remember: Our Voice in Concord is Only as Loud as Yours at Home. If you have any questions, contact Dan at dbennett@nhada.com or 603-224-2369. N E W H A M P S H I R E 5
High School Auto Instructors from across NH attend NHADA’s training The NHADA Foundation, in partnership with Nashua Community College, hosted the annual CTE Instructor Training Conference this month. The event provided the high school instructors with 15 hours toward their required ASE training. There were 24 instructors in attendance from schools across NH. This event supports the goals of the NHADA Foundation in building the workforce pipeline through the education and training of future technicians. The need for qualified technicians in the automotive industry is at an all-time high. With the rapidly evolving technology in this field, the new crop of technicians coming through the pipeline needs to be knowledgeable about traditional auto mechanics and also be willing to learn about the new technology. Finding ways to balance this will be essential to the success and growth of the industry. With that in mind, quite a few of the training topics focused on advancing technologies. Instructors received training from State Inspector Jeff Charette and Trooper First Class Fagan on the State Inspection process and updates. Many schools have their own state inspection licenses, and students learn the multi-point inspection as part of their education and perform inspections on live customer cars. Staying up-to-date on changes is essential to this process. Snap-On representative Cory Nelson also held training on Advanced Driver Assistance Systems (ADAS) and thermodynamics and the evolving technology in the tool field. On Day Two of the training, Timothy Kosnar and Sean Markell from Mazda North American Operations performed demonstrations on new vehicle technology KATE AMROL WORKFORCE DEVELOPMENT COORDINATOR D R I V E 6
such as ADAS and CAN-bus systems. They also presented the new Mazda automotive student training program (MAST) that will roll out at Nashua Community College in the Fall of 2022. This program provides certified training in conjunction with NCC automotive courses and on-thejob training with mentors in Mazda service departments. It comes with many incentives for students who join, such as tool and tuition reimbursement and enrollment in the DRIVE program to lease a vehicle from Mazda. In the afternoon, we were joined by John Sawyer Jr., Vice President of Portsmouth Ford and Derek Federico, Service Manager, to discuss the industry outlook on Electric Vehicles. “While there is still a lot of unknown, we recognize that EV is coming and we should start preparing now,” Sawyer Jr. said. “Laying the foundation with students in regard to safety and awareness is a great place to start.” They brought a Ford Mustang Mach-E with them for the instructors to check out. NCC was also a recipient of an electric Switch vehicle through a grant from the Department of Education, and instructors got the chance to take the Switch for a drive. The event wrapped up with small group discussions regarding curriculum planning, enrollment trends and recruitment, internships, and technology in the classroom. Brian Bishop from TechEd products was on hand to demo their zSpace product, a virtual reality learning tool incorporating the ASE curriculum into the training modules. Lisa Diggins, instructor for Huot Career Center in Laconia, said, “I found it helpful to catch up with the state troopers and learn the new laws that have been updated over the past 20 years also collaborating with my peers, learning and interacting with a lot of different people, electric vehicles, and adaptive vehicles.” For more information, please reach out to Kate Amrol at kamrol@nhada.com or 603-224-2369. Evaluations for: BEFORE YOU THINK ABOUT SELLING It's not just a multiple. Thinking about buying, selling or determining the value of your dealership? Nancy Phillips Associates can help you determine the best course of action and guide you to success. Nancy Phillips President np@nancyphillips.com Carrie Phillips Forbes VP of Dealership Sales carrie@nancyphillips.com 603-658-0004 www.nancyphillips.com MAKE SURE YOU KNOW WHAT YOUR DEALERSHIP IS WORTH. Determination of Market Value Targeted Acquisition Valuations Partnership Buy in/Buy out Valuation for Estate Planning THE NEED FOR QUALIFIED TECHNICIANS IN THE AUTOMOTIVE INDUSTRY IS AT AN ALL-TIME HIGH. N E W H A M P S H I R E 7
PETE MCNAMARA NHADA PRESIDENT NHAD Services – PRODUCTS DIVISION WELCOMES CHRIS MARSTON AS PRODUCTS MANAGER NHADA is pleased to announce Chris Marston as the new Products Manager for NHADA’s Products Division. Chris will oversee a sales team to ensure that the Products division hits its marks set forth by the Board of Directors. The division sells products from its online store, LotDrop.com. LotDrop.com is the official online store of the NHADA Products Division, where motor vehicle businesses can shop a vast library of supplies, forms, lot décor, apparel, and custom and promotional items. Chris has an associate degree in Science & Business Administration from NHTI, where he graduated with honors while working full time. He brings 10 years of experience as a retail store manager for a farm/feed/lawn/ garden business right in Bow. He also spent three years in purchasing in the Aerospace field. Some of the parts he was involved in purchasing have been used by SpaceX and others were used in planes and helicopters. Chris grew up in Pittsfield, NH, where his family still owns and operates a ninth-generation dairy farm. His family also owns and operates a school bus business. Along those lines, Chris really enjoys agricultural fairs – he used to exhibit dairy cows as 4-H projects at most major NH fairs. Chris also enjoys hiking, snowboarding, playing basketball, trivia and keeping up with Boston sports teams. He resides in Alton, NH, with his wife of 13 years, Crystal and their son Kent. At NHADA, he will be taking over for Products Director Brian Duplessis, who will be transitioning to full-time in his capacity as Loss Prevention Supervisor. Chris is very excited to embark on new challenges and meet the NHADA members in his travels and at events. If you see him, don’t be afraid to say hi! For products information or to get a quote on an item, Chris can be reached directly at cmarston@nhada.com or 603-224-2369. CHRIS IS VERY EXCITED TO EMBARK ON NEW CHALLENGES AND MEET THE NHADA MEMBERS IN HIS TRAVELS AND AT EVENTS. D R I V E 8
NHADA Fights for Proper CollisionRepairs On Oct. 14, 2021, New Hampshire Supreme Court heard oral arguments in the case of Keene Auto Body v. State Farm. As Keene Auto Body (KAB) was acting on its own behalf without legal representation, the NHADA tapped into its Legal Defense Funds to hire outside counsel to file a “friend of the court” brief to ensure that the court received a thorough and in-depth legal briefing and oral arguments. The facts of the case are as follows: a State Farm insured brought their damaged vehicle to KAB for repairs. The insured assigned the policy over to KAB. KAB then provided estimates to State Farm for the proper repair of the vehicle. State Farm refused to cover some of the repairs forcing KAB to file a small claims action to ensure the vehicle was repaired correctly. The trial court ruled against KAB without a written opinion. The primary issue before the Court is whether an insured is allowed to assign their policy to a body shop after an accident has occurred. Many insurance companies have clauses in their automobile policies that prohibit the assignment of the policy. KAB owner Steve Piispanen was first up for oral arguments. Then attorney Ned Sackman from Bernstein Shur handled the next 10 minutes of arguments focusing on the assignability matter. The legal research by attorneys Sackman and Hilary Holmes Rheaume revealed that most states have found the assignment prohibition in the insurance policy should D R I V E 10
TM Leadership Development and Business Growth with Agility, Ease and Confidence If these barriers exist in your organization and you want to fix them, please contact Bill Napolitano now to schedule your Complimentary Strategy Session. Bill Napolitano 774-254-0383 | bill@resultsimproved.com www.resultsimproved.com Our clients work with us because we resolve the three greatest controllable barriers to scaling a mid-market organization: 1. The Leadership Gaps 2. The Lack of Consistent Organizational Discipline 3. The Lack of a Transformational Execution Methodology We Believe That You Deserve to Win — BIG not apply to a post-loss or post-accident scenario. Even the lawyer representing State Farm agreed during the oral arguments that most states recognize this exemption. The majority of states have ruled this way because the insurance company’s risk does not grow with this assignment since the accident has already occurred. However, the assignment of an insurance contract or policy before an accident has occurred can affect the risk faced by the insurance company. For example, an insurance company’s risk would increase dramatically if a 50-year-old driver with an impeccable driving record assigned their insurance policy to a 16-year-old who has a history of drinking and driving. NHADA has long been an advocate for the 100 body shops that are members of the association, especially ensuring that vehicles are properly repaired. That advocacy has included legislative, legal and educational work. The court is expected to rule approximately 60 days after this oral argument. The written briefs can be found here: NHADA Amicus Brief https://f.hubspotusercontent30.net/ hubfs/4829685/Headlines/20210723%20 NHADA%20Amicus%20Brief%20FINAL.pdf NHADA Amicus Appendix https://f.hubspotusercontent30.net/ hubfs/4829685/Headlines/Appendix%20 to%20Amicus%20Brief.pdf State Farm Brief https://f.hubspotusercontent30.net/ hubfs/4829685/Headlines/20210823%20 State%20Farm%20Brief.pdf State Farm Appendix https://f.hubspotusercontent30.net/ hubfs/4829685/Headlines/20210823%20 State%20Farm%20Brief%20Appendix.pdf Reply Brief https://f.hubspotusercontent30.net/ hubfs/4829685/Headlines/Reply%20 Brief%20(final).pdf The recording of the oral arguments can be found here: https://livestream.com/nhjb/ events/9484886/videos/226590848 N E W H A M P S H I R E 11
SituationsThat May Not be Thought of as Workers’ Comp, but Should be Reported DEBORAH HANDRAHAN MEMBER SERVICES COORDINATOR The New Hampshire Workers’ Compensation Statute, RSA 281-A:2, XI defines injury as an “accidental injury or death arising out of and in the course of employment.” Both criteria must be met for a claim to be compensable. Not all injuries that occur in the course of employment are compensable. There has to be a risk or hazard created by the employment that is the cause of the injury. Risk of employment has been the subject of several New Hampshire Supreme Court cases. The most recent of which, the Appeal of James Margeson 162 N.H. 273 (2011), more clearly defined what risks are employmentrelated. The Supreme Court broke these types of risk into four categories: 1. Employment-related risks were described as “all of the obvious kinds of injuries that one thinks of at once as industrial injuries.” The Court went on to say, “Typically, a slip and fall is only attributable to an employment-related risk if it results from tripping on a defect or falling on an uneven or slippery surface on an employer’s premises.” 2. Personal Risks are those that are “so clearly personal that even if they take effect while the employee is on the job, they could not possibly be attributed to the employment.” Such risks would include a fall while walking caused by a seizure or a bad knee. 3. Mixed Risks which “involve a personal risk and an employment risk combining to produce injury.” The Court stated: “While not all injuries resulting from mixed risks are compensable, the concurrence of personal risk does not necessarily defeat compensability if the employee’s employment was also a substantial contributing factor to the injury.” 4. Neutral Risks are “of neither distinctly employment nor distinctly personal character.” These are the claims that are the most controversial of modern Workers’ Compensation law, according to the New Hampshire Supreme Court, and these cases must be decided based on the facts of the individual case. While many accidental injuries are clearly work-related or not work-related, some situations arise that are not as definitive: • Injuries that occur before or after employees “punch in/out” of work The New Hampshire Supreme Court has decided that commuting to and from work is not considered part of the course of employment. However, the Court has decided that injuries sustained when an employee is walking to or from their car in a designated parking area, whether punched in or not, is considered in the course of employment. Whether the injury was caused by a risk or hazard created by the employment has to be determined by the facts of the case. • Injuries that occur due to motor vehicle accidents When an employee is injured in a motor vehicle accident during their employment, there is frequently confusion about whether a workers’ compensation 12 D R I V E
claim should be filed. Some employers believe it should be handled through auto insurance. However, the employee’s injuries must be handled like any other employee injury in the workplace. An Employer’s First Report of Injury must be promptly filed with NHADA WCT. The injured employee should seek treatment with a provider within Windham’s Work Injury Network. If the injury was the responsibility of the other driver, the NHADA WCT claims staff will work to recoup any payments made on the claim from the responsible driver. • All Injuries an employee wants to claim as workrelated If an employee wants to file a workers’ compensation claim, the employer must complete a First Report of Injury, regardless of the circumstances, as soon as it is reported to them. NHADA WCT will conduct a thorough investigation to determine if it meets the criteria outlined by The NH Workers’ Compensation Statute for a compensable injury. In summary, we encourage members to promptly file an Employer’s First Report of Injury whenever they know of an injury. If you are unsure, please contact Peter Sheffer, WCT Director, at psheffer@nhada.com or Deborah Handrahan, Member Services Coordinator at dhandrahan@nhada.com, or call 603-224-2369 for assistance. It is our pleasure to assist our members because our collective efforts to reduce claims costs by prompt reporting and effective claims management makes the Workers’ Compensation Trust strong. NOT ALL INJURIES THAT OCCUR IN THE COURSE OF EMPLOYMENT ARE COMPENSABLE. THERE HAS TO BE A RISK OR HAZARD CREATED BY THE EMPLOYMENT THAT IS THE CAUSE OF THE INJURY. N E W H A M P S H I R E 13
Harvard PilgrimHealth Care’s Reduce My Costs Program is a Benefit that Really Adds Up Insured members can opt to pay less in out-of-pocket expenses for procedures and tests — and get cash rewards. With Harvard Pilgrim’s voluntary Reduce My Costs program, if you’re scheduled to receive outpatient procedures or diagnostic tests, this voluntary program can help you find lower-cost providers. Plus, you’ll be rewarded for choosing to save money. How Reduce My Costs works 1. Call (855) 772-8366 whenever your doctor recommends an outpatient test or procedure. Available Monday through Friday from 8 a.m. — 6 p.m. Or, log in to your Harvard Pilgrim member account to chat with Reduce My Costs. 2. You’ll speak with an experienced nurse who will compare provider costs and inform you of the lowercost providers in your area. They will also assist with scheduling or rescheduling your appointment and help with any paperwork. 3. If you’re already seeing a lower-cost provider, you’ll receive a reward just for calling. 4. If you decide to receive care from a lower-cost provider, you will earn a cash reward, depending on the service and the associated cost savings. Outpatient tests & procedures include: • Radiology (e.g., MRI and CT scan) • Lab work • Mammogram • Ultrasound • Bone density study • Colonoscopy • Other non-emergency outpatient tests and procedures Potential savings per service: Colonoscopy Price range: $1,060 — $3,500 Potential savings: $2,440 Potential reward: $75 MRI lumbar spine (without dye): Price range: $299 — $1,657 Potential savings: $1,358 Potential reward: $50 Common routine lab: Price range: $84 — $911 Potential savings: $827 Potential reward: $25 Ranges are based on Harvard Pilgrim’s data. Actual service prices vary by provider type and location. • Your health plan may require a referral and/or prior authorization before you receive services from the lower-cost provider. • To ensure the services will be covered, please refer to your plan documents or contact Harvard Pilgrim at 888-333-4742. • Rewards are considered taxable income; please consult with your tax advisor. We are always happy to explain more about these and other benefits to our members. Please email me directly at lpreve@nhada.com or call 603-224-2369 for further details. LORI PREVE LICENSED INSURANCE PRODUCER 14 D R I V E
Member Anniversaries Defensive Driving in the Retail Automotive Industry Training Video NowAvailable NHADA WCT Loss Prevention has created a brief training video with best practices for defensive driving with a specific emphasis on safe vehicle operation in the retail automotive industry. Automotive businesses are busy places with significant amounts of traffic and driving exposure. This activity presents hazards to drivers, pedestrians, and property. In fact, it’s the number one cited employee safety concern at NHADA member safety committees. Motor vehicle accidents are violent events that can result in serious injury and death. With https://www.nhada.com/driver-safety-training Safety Training this in mind, we created a video with many ways to improve driver safety at dealerships. Any questions, please contact Matt Foster at mfoster@nhada.com or 603-224-2369. Member Years Owner Bonneville & Son, Inc. 75 Ed Bonneville Guimond's Auto Body, Inc. 50 Al Guimond Keene Chrysler, Inc. 50 Mike Korpi Townline Equipment Sales Inc. 50 Matt Marrazzo Fairfields Cadillac Buick GMC Inc. 25 David Gale Gate City Collision Center 25 Mark Piekarski Hillsboro Ford Inc. 25 Dennis Roberts Lambert's Auto & Truck Recyclers, Inc. 25 Scott Snedecker Lovering Volvo Cars Concord 25 Richard & Linda Lovering Motorcar Alternatives, LLC 25 Richard Morin Nault's Windham Honda Kawasaki 25 Richard Nault 15 N E W H A M P S H I R E
Lotdrop Collections https://lotdrop.com/collections/holiday-collection https://lotdrop.com/collections/winter-specials https://lotdrop.com/collections/car-protection-collection Holiday Collection Winter Specials Car Protection Collection D R I V E 16
Safety Glasses Save Eyes DUSTIN HOWE LOSS PREVENTION COORDINATOR We have all gotten something in our eyes before, and we all know how irritating and painful it can be. Fortunately, most of the time, it’s either an eyelash or some dirt, but for Randy, it could have been a lot worse. It was just like any other day. Randy had a routine job of cutting off a bracket from a truck, so he changed out an old cutting wheel and put on a brand new one. After tightening the cutting wheel, he began to cut the bracket. As soon as the cutting wheel touched the bracket, it shattered. It happened so quickly that Randy didn’t even realize what had occurred. After a few moments, Randy noticed that the cutting wheel hit him square in the safety glasses. He took them off and noticed a gouge taken out of the left lens. “One second, the wheel was there, and then all of a sudden it was gone, and something hit me in the face,” he said. This shows the importance of taking precautions and wearing safety glasses to protect your eyes because if Randy were not wearing his safety glasses, he would have lost his left eye. It is very important to make sure your eyes are protected because we only have one pair of them. Safety glasses are made and designed to help prevent major eye injuries from happening, but for this to be true, you need to be wearing your safety glasses while working with tools and on or underneath vehicles. On the left are Randy’s safety glasses. The white mark is where the cutting wheel struck the glasses. On the right is the broken cutting wheel. The following are the New Hampshire Automobile Dealers Association statistics about eye injuries and prevention: • The third most common injuries are eye injuries. • NHADA has spent an average of $20,955.00 on safety glasses per year since 2016. • There has been a total of 535 eye-related injury claims since 2016. • NHADA has paid a total of $313,409.07 on eye injuries alone since 2016. • The amount paid in workers’ compensation per year for eye injuries has started to increase slightly since 2016 ($35,680.55 to a projected $38,426.66), a 7.7% increase. • The number of reported eye injuries in 2016 was 88 (7.3 per month), and through October 2021, there have been 73 injuries (7.3 per month). • The average amount paid per eye injury has increased by 8.19% since 2016 ($405.46 per claim to $438.66 per claim). We have created an eye protection policy that has outlined when employees must wear eye protection while performing specific tasks. This policy should be communicated to all employees along with being posted and enforced. If anyone needs safety glasses or an eye protection policy, please contact your Loss Prevention Representative by office phone 603-224-2369 or by email which can be found at, https://www.nhada.com/ about/team https://knowledge.nhada.com/ eye-protection-policy Eye Protection Policy https://www.nhada.com/about/team About Team N E W H A M P S H I R E 17
Running a dealership comes with its share of uncertain terrain. But one thing is certain. Our Dealer Financial Services team is dedicated to being by your side with the resources, solutions and vision to see you through. Dan Duda daniel.w.duda@bofa.com 603.706.2149 bofaml.com/dealer Making business easier for auto dealers. Especially now. “Bank of America” and “BofA Securities” are the marketing names used by the Global Banking and Global Markets divisions of Bank of America Corporation. Lending, other commercial banking activities, and trading in certain financial instruments are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., Member FDIC. Trading in securities and financial instruments, and strategic advisory, and other investment banking activities, are performed globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, BofA Securities, Inc. and Merrill Lynch Professional Clearing Corp., both of which are registered broker-dealers and Members of SIPC, and, in other jurisdictions, by locally registered entities. BofA Securities, Inc. and Merrill Lynch Professional Clearing Corp. are registered as futures commission merchants with the CFTC and are members of the NFA. Investment products offered by Investment Banking Affiliates: Are Not FDIC Insured • May Lose Value • Are Not Bank Guaranteed. ©2020 Bank of America Corporation. All rights reserved. 3235016 12-20-0021 Ru ning a d alership comes with its share of u ertain terrain. But on thing is certain. Our Dealer Financial Services team is dedicated to being by your side with the resources, solutions and vision to see you through. Dan Duda daniel.w.duda@bofa.com 603.706.2149 bofaml.com/dealer Making business easier for auto dealers. Especially now. “Bank of America” and “BofA Securities” are the marketing names used by the Global Banking and Global Markets divisions of Bank of America Corporation. Lending, other commercial banking activities, and trading in certain financial instruments are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., Member FDIC. Trading in securities and financial instruments, and strategic advisory, and other investment banking activities, are performed globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, BofA Securities, Inc. and Merrill Lynch Professional Cl aring Corp., both of which are registered broker-dealers and Members of SIPC, and, in other jurisdictions, by locally registered entities. BofA Securities, Inc. and Merr ll Ly ch Professional Clearing Corp. are registered as futures commission merchant with the CFTC and a e memb rs of the NFA. Investment products offered by Investment Banking Affiliates: Are Not FDIC Insured • May Lose Value • Are Not Bank Guaranteed. ©2020 Bank of America Corporation. All rights reserved. 3235016 12-20-0021
Advertiser Index National Powersports Distributors - bankmybike ........................................................ IFC iHeartMedia .............................................................1 Nancy Phillips Associates, Inc. .........................7 APPI Energy ............................................................ 9 ProActiveTM Leadership Group ....................... 11 Auto Use ................................................................. 13 Bank of America Merrill Lynch ....................... 18 Northeast Delta Dental ..................................... 19 VUE DMS .......................................................... OBC NewMembers NorthEast Earth Mechanics, Inc. 159 Barnstead Road Pittsfield, NH 03263 Phone: 603-435-7989 Owner: Crystal Marston Lawler & Son LLC dba South Elm Street Automotive Services 127 Elm St. Manchester, NH 03101 Phone: 603-669-1510 Owners: Kevin & Sean Lawler Canobie Lake Toyota 412 South Broadway Salem, NH 03079 Phone: 603-484-8163 Owner: Robert Ramos Canobie Lake Honda 402 South Broadway Salem, NH 03079 Phone: 603-893-7766 Owner: Robert Ramos Gobin & Son Truck & Autobody LLC 2345 State Route 114 Bradford, NH 03221 Phone: 603-289-8450 Owners: Gary Gobin Sr., Gary Gobin Jr., Gary Gobin III N E W H A M P S H I R E 19
These partners have answered the call and supported NHADA programs and events. Please consider your partners first when you need professional services for your business. To become a NHADA partner, please call Lisa Lavoie at 800-852-3305 or email llavoie@nhada.com. Companies endorsed by the NHADA are listed first within each association partner level. Learn more at nhada.com/partnership-program. Thank You, 2021 NHADA Partners! DIAMOND Harvard Pilgrim Health Care – ENDORSED STAPLES – ENDORSED Bank of America Merrill Lynch O’Connor & Drew, P.C. Service Credit Union TRUECar GOLD Cross Insurance – ENDORSED - bonds only csONE Benefit Solutions – ENDORSED Aftermarket Specialists AHC Lifts America’s Auto Auction Boston Auto Auction of New England Auto Use Auto/Mate by DealerSocket Bellwether Community Credit Union Bernstein, Shur, Sawyer & Nelson, P.A. Cage Automotive Chase Auto Clean Harbors Environmental Services ConvenientMD Urgent Care Cook, Little, Rosenblatt & Manson, p.l.l.c. Drayton Distributors of New England - BG Products EasyCare New England Enterprise Rent-A-Car ExpressMED/BOAC and Apple Therapy F & I Resources a Brown & Brown Company GW Marketing Services Holmes Law Offices PLLC Horsch/Lappen’s Garage Equipment Huntington National Bank iHeart Media Jewett Construction KeyBank LotLinx Members First Credit Union Mike’s Equipment Repair Nancy Phillips Associates, Inc. Northeast Auto Auction North East Dealer Services ProActive™ Leadership Group Resources Management Group Right Direction Financial Services Holdings, LLC Rockland Trust Company Salem Co-operative Bank Sanel NAPA Santander Bank, NA Sullivan Tire®/Lift Works Corp. TD Bank/TD Auto Finance TR2 Corp./LSI Industries VUE DMS ZURICH BRONZE Northeast Delta Dental – ENDORSED ACV Auctions Albin, Randall & Bennett Ally automotiveMastermind Devine Millimet & Branch PA McLane Middleton Southern Auto Auction St. Mary’s Bank Tyler, Simms & St. Sauveur, CPAs, P.C. Wipfli SILVER NHAD Services, Inc. - Insurance Division – ENDORSED NHAD Services, Inc- Products Division – ENDORSED NHADA Workers’ Compensation Trust – ENDORSED Effectv Gordon-Darby NHOST Services, Inc. WMUR-TV/WMUR.com New Hampshire PLATINUM (2021 Partners at time of printing deadline) American Financial & Automotive Services, Inc. – ENDORSED Cox Automotive Inc. D R I V E 20
By the Numbers Title Statistics Report October 2021 New Hampshire Department of Safety, Division of Motor Vehicles Current 12 months Prior 12 months % of change Oct '21 Oct '20 21 YTD 20 YTD TITLES ISSUED FOR NEW AND DEMO VEHICLES 130,375 119,744 8.15 11,879 20,319 109,688 99,251 TITLE ISSUED FOR USED VEHICLES 273,525 243,770 10.88 27,014 33,762 230,663 211,363 TOTAL TITLES ISSUED 403,900 363,514 10.00 38,893 54,081 340,351 310,614 TITLES ISSUED WITH A LIEN 18,347 28,078 149,592 141,942 TITLES ISSUED WITH NO LIEN 20,546 26,003 190,759 168,672 SALVAGE TITLES ISSUED 1,099 1,170 9,338 11,498 SALVAGE TAGS 247 214 1,724 1,879 HEAVY TRUCKS MORE THAN 19 YEARS 41 39 349 311 HEAVY TRUCKS 19 YEARS AND LESS 162 200 1,632 1,470 TITLES ISSUED FOR TRAILERS 2,114 2,540 17,854 14,053 TITLES ISSUED FOR MOTORCYCLES 1,821 2,451 17,461 15,808 TITLES ISSUED FOR MOTOR HOMES 195 181 1,295 993 Safety/OBD II Inspection Statistics SAFETY Inspection Results October '21 Percent of Total YTD '21 Percent of Total TOTAL 129,380 100.0% 1,361,328 100.0% PASS 108,294 83.7% 1,142,524 83.9% CORRECTED 12,281 9.5% 128,321 9.4% REJECTED 6,401 4.9% 64,263 4.7% UNTESTED 2,404 1.9% 26,220 1.9% OBD Inspection Results (20 yrs. old or newer) October '21 Percent of Total YTD '21 Percent of Total TOTAL 111,675 100.0% 1,172,318 100.0% PASS 99,510 89.1% 1,044,634 89.1% REJECTED 7,407 6.6% 81,040 6.9% UNTESTED 4,758 4.3% 46,644 4.0% 2021 Unemployment Rates by Area Aug. Sept. Oct. United States 5.2% 4.8% 4.6% New England 5.3% 5.2% 5.2% Connecticut 7.2% 6.8% 6.4% Maine 4.9% 4.8% 4.9% Massachusetts 5.0% 5.2% 5.3% New Hampshire 3.0% 2.9% 2.9% Rhode Island 5.8% 5.2% 5.4% Vermont 3.0% 2.8% 2.8% N E W H A M P S H I R E 21
This magazine is designed and published by The newsLINK Group, LLC l 855.747.4003 NHADA 507 South Street Bow, NH 03304 Built on decades of experience serving dealerships, the new cloud-native VUE DMS provides the security, flexibility, and efficiency that dealers need to deliver a superior experience, reduce costs and take back control of your business. Visit VUEDMS.com/NHADA or call 877.421.1040 to learn how you can break free with a dealer-focused DMS. With A Cloud-Native DMS VUEDMS-752021-backcover-NHADA.pdf 1 7/23/2021 12:13:49 PM
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