How Culture and Commitment Set Your Service Department Apart By Ryan Anzalone, Account Representative, Ethos Group The Business of Service A job description defines the responsibilities of your position. An employee rulebook explains what you can and cannot do. In the service department, we are hired with the understanding that we not only provide a service but are responsible for key performance indicators (KPIs) that are measured and tracked. But responsibilities and metrics don’t necessarily explain the larger mission behind the work. 16 ILLINOIS AUTOMOBILE DEALER NEWS
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