2026 Pub. 16 Issue 4

Chairman’s Message: Progress and Persistence	5
Take Your Dealership Nationwide	6
Who’s Chasing the Paperwork?	9
Grow Your Market Without Growing a New Department	11
Join Us at NADA Show 2027!	13
“Ghost Buyers” and Synthetic Identity Fraud	14
The Business of Service	16
The ROI of Safety	18
Beyond the Cashier	21

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