Contents Vol. 37 No. 4 2026 Officers CHAIRMAN Rick Curia (815) 288-4455 Ken Nelson Auto Group 1100 N. Galena Ave., Dixon, IL 61021 VICE CHAIRMAN Ryan Gremore (309) 664-1222 O’Brien Auto Group 1601 Fort Jesse Rd., Normal, IL 61761 SECRETARY/TREASURER Bob Federico (618) 254-1000 Federico Chrysler Dodge Jeep Ram 1875 E. Edwardsville Rd., Wood River, IL 62095 EXECUTIVE DIRECTOR Joe McMahon (217) 753-0220 Illinois Automobile Dealers Association 300 W. Edwards St., Springfield, IL 62704 ©2026 The Illinois Automobile Dealers Association (IADA) | MBR Connect™. All rights reserved. Illinois Automobile Dealer News is published four times per year and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of IADA, its board of directors or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. Illinois Automobile Dealer News is a collective work, and as such, some articles are submitted by authors who are independent of IADA. While a first-print policy is encouraged, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at (801) 676-9722. Illinois Automobile Dealers Association 300 W. Edwards St. Springfield, IL 62704 T (217) 753-0220 / F (217) 753-3424 IllinoisDealers.com Scan here to check out our interactive website at illinoisdealers.com! 14 6 16 CHAIRMAN’S MESSAGE 5 Progress and Persistence By Rick Curia, Chairman, IADA 6 Take Your Dealership Nationwide The Next Generation of Automotive Retail Is Here — Powered by ETTS50® By Executive Tag & Title Svcs., Inc.™ 9 Who’s Chasing the Paperwork? The Sale Is Complete, But the Real Work Is Just Beginning By Executive Tag & Title Svcs., Inc.™ 11 Grow Your Market Without Growing a New Department Why the Future of Automotive Retail Is Bigger Than State Lines By Executive Tag & Title Svcs., Inc.™ 13 Join Us at NADA Show 2027! COUNSELOR’S CORNER 14 “Ghost Buyers” and Synthetic Identity Fraud What Illinois Dealers Can Do About It By Julie Cardosi, Esq., Law Office of Julie A. Cardosi, P.C. 16 The Business of Service How Culture and Commitment Set Your Service Department Apart By Ryan Anzalone, Account Representative, Ethos Group 18 The ROI of Safety Protecting Your People and Your Dealership Through Stronger EHS Compliance By Amanda Rawls, Vice President of Client Success, KPA 21 Beyond the Cashier On-the-Go Mobile Payments for Dealerships By Dealer Pay 4 ILLINOIS AUTOMOBILE DEALER NEWS
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