If you attended the NADA Show this year, you witnessed an entire section of the Las Vegas Convention Center devoted to AI solutions, all seemingly claiming to be the next savior of the auto industry. Our industry was forged from a tradition of community, personal service and relationships, and for those with deep roots in that tradition, considering the adoption of AI tools can be daunting. In F&I, we operate in an environment that requires speed, accuracy, profitability and exceptional customer service. Artificial intelligence is transforming dealership F&I operations by streamlining processes, improving accuracy and creating more personalized customer experiences. In this article, we’ll explore how AI can bolster your dealership’s F&I operations and whether today’s tech outweighs the value of tradition. By Jason Rasti, Executive Vice President, The Versant Group Tech Versus Tradition in F&I Operations 16
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