Culture is one of the most powerful forces inside any organization. In many small businesses, including community banks, it is what has fueled their success and helped them grow over time. Often shaped by founders, long-tenured leaders and loyal employees, these cultures feel like family, which is exactly why change, even when necessary, can feel deeply personal and disruptive. But the environment around them has shifted. Customer expectations are higher. Digital transformation is required just to keep up. Talent markets are tighter, and adaptability and CULTURE BUILT YOUR BANK — NOW IT HAS TO TRANSFORM IT BY TRICIA RHODES Chief People Officer, SingleStone Consulting
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